Shipping & Return Policy

Domestic Shipping

We currently ship to the contiguous United States (lower 48 states) only. Orders are processed within 3–5 business days and shipped via delivery option selected at checkout.

Please note: We do not offer international shipping or deliveries to Alaska, Hawaii, or U.S. territories at this time.

Once an order leaves our facility and is in the hands of the mail carrier, North Dakota Parks & Recreation is not responsible for delayed, lost, or damaged packages. Please refer to your carrier’s tracking information for delivery updates.

Pickup

Orders marked for pickup are available at our Bismarck location only:

9-11AM and 2-4PM

North Dakota Parks & Recreation Department
Liberty Memorial Building, 2nd Floor
604 E Boulevard Ave, Bismarck, ND 58505

We are unable to accommodate pickups at individual state parks.

Returns & Exchanges

We want you to love your purchase! Returns are accepted on a case-by-case basis within 30 days of receipt. Please contact us at parkrec@nd.gov before sending items back to ensure your return is eligible.

Customers are responsible for all return shipping costs.

Holiday Returns
Orders placed between November 1 and December 24 are eligible for exchange on clothing items only. The holiday return window closes January 31.

Holiday Shipping Guide

The holidays are a busy time — for both Wanderers and mail carriers!
To increase the chance of your gifts arriving by Christmas, we recommend placing all shipping orders by December 15.

Please note that due to the seasonal influx of mailed packages, delivery times cannot be guaranteed, even for orders placed before this date.

For last-minute gifts, Bismarck pickup is a great option!