FAQs
Orders & Payments
Q: How do I place an order?
A: Simply add your favorite items to your cart and check out using our secure online payment system. You’ll receive an order confirmation email once your purchase is complete.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards. Payments are processed securely through our online store platform.
Q: Can I make changes to my order after it’s placed?
A: Once an order has been processed, changes may not be possible. Please contact us at parkrec@nd.gov as soon as possible. We’ll do our best to help if your order hasn’t yet shipped.
Shipping & Pickup
Q: Where do you ship?
A: We currently ship to the contiguous United States (lower 48 states) only. We do not ship internationally or to Alaska, Hawaii, or U.S. territories at this time.
Q: How long will my order take to ship?
A: Orders are typically processed within 3–5 business days, then shipped via delivery option selected at checkout. You’ll receive a tracking number once your package is on its way.
Q: Do you offer local pickup?
A: Yes! Pickup is available at our Bismarck office only:
North Dakota Parks & Recreation Department
Liberty Memorial Building, 2nd Floor
604 E Boulevard Ave, Bismarck, ND 58505
We are unable to offer pickups at individual state parks.
Q: My package is delayed — what should I do?
A: Once a package leaves our facility with the mail carrier, delivery times are out of our control. Please check your tracking link or contact the carrier directly for updates.
Holiday Orders
Q: When should I order to receive my items by Christmas?
A: We recommend placing all shipping orders by December 15. While we do our best to ship quickly, we cannot guarantee delivery dates due to high seasonal mail volumes.
Q: Can I return holiday purchases?
A: Orders placed between November 1 and December 24 are eligible for exchange on clothing items only. The holiday return window closes January 31.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted on a case-by-case basis within 30 days of receipt. Please contact parkrec@nd.gov before sending items back to confirm eligibility.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.
Q: Can I return an item purchased at a state park?
A: Online orders can only be returned via the online store process. Items purchased in-person at park locations must be returned directly to that park where they were purchased.
North Dakota State Parks Gift Card
Q: Can I use my North Dakota State Parks Gift Card to make a purchase?
A: At this time, North Dakota State Parks gift cards cannot be used for purchases on the Online State Parks Gift Shop.
Gift cards are valid only for in-park purchases and reservations made through the North Dakota Parks & Recreation Department — including camping, cabin stays, and other in-person transactions.
To make a reservation or check your gift card balance, visit parkrec.nd.gov or call 800-807-4723.
Wholesale Opportunities
Q: I love your products! Do you offer wholesale options?
A: We do! We’re always looking to partner with shops and organizations that share our love for North Dakota’s parks and outdoor spirit. If you’re interested in carrying North Dakota State Parks merchandise, please reach out to us at parkrec@nd.gov with your business name, location, and a brief introduction. Our team will follow up with wholesale details and availability.
Contact & Support
Q: How can I reach you?
A: You can reach us by email at parkrec@nd.gov or by calling 701-328-5357 during business hours (Mon–Fri, 8 AM–4 PM). We’re located on the second floor of the Liberty Memorial Building on the Capitol Grounds in Bismarck.